Zingerman´s Guide To Giving Great Service

Weinzweig, Ari

A successful entrepreneur and co-founder of Zingerman´s Deli shares the secrets of effective and efficient customer service, explaining how to develop a loyal customer base and sharing his time-tested principles and techniques, which range from training staff and implementing service to measuring success and rewarding performance. 40,000 first printing.

Editora: Hyperion Books
ISBN: 1401301436
Número de páginas: 129
Acabamento: 
HARDCOVER
Local de Publicação: United States